Tears for Mdada

O.M.G. this has been the toughest day so far in regards to Mdada. I'm currently in the process of registering the name Mdada and I can't believe what i'm going through. It's almost like some force is trying to stop me form doing this (i'm a superstitious girl at times). So this is my problem. To register the name Mdada which by the way i thought suitable because it is  slang for young girl in Tanzania. I liked the name and I believe it would make sense to Swahili speakers across Africa and especially here in Kenya where i'm launching this enterprise. 

To register  the name requires that i have a pin form from the Kenya Revenue Authority (KRA) which I believe is just a form that shows that I have a pin and therefore I ought to pay tax from whatever income I make. It should be a simple process to get one. One only needs to go on KRA's website, sign in with your pin number and email address to get access to your account and then print the form from there. 

I tried to do this from a cyber at Embassy house which is opposite Sheria house which is where people register companies. When the cyber attendant and I requested for one, it delayed to be sent so I decided to just go and follow it up at KRA office (in fact it was never sent to my email) itself which was about 10 min away. The queue there!!!! I couldn't believe i had to queue for such a small issue and plus i hated the fact that i wouldn't be able to get the pin form in time before the Sheria offices close a 3pm. I decided to do it the following day and I did. After queue for almost an hour,the official simply reset my password and sent me an email to go and try the process at home. I had been through this process on my own and I was hoping her intervention would somehow work. It didn't. I have written emails to KRA and got a response form another customer service official which was unhelpful. He just asked me to do the same thing i had done before.

I seriously don't understand why i'm having such a tough time with this. I have other more more important things to do like work on my designs for Mdada clothing/meet the girls I will be helping...Anyway, today i was met with a rude customer service official at KRA and this just pulled the last straw from me. I tried to explain to her what had happened and she still insisted on doing the same thing other officials had done which is resetting my password and sending it to my email which has not been working since the first time i tried which was Thursday last week! So i decided to blog, i think it helps me let out the frustration. Other than this of course i've sent a complaint to the Commissioner at KRA (from the email address provided on the site). I hope they do something about it. It's been a long day. This is just the beginning and i will need grace to get through all other upcoming hurdles. I'm a fighter, aluta continua.